Privacy Policy — 5999 bat

Section 1

Information We Collect

5999 bat collects personal data from you in several ways and for several purposes. The categories of data we collect are described below.

1.1 Data You Provide Directly

When you register for a 5999 bat account or interact with our platform, you provide us with personal information directly. This includes:

• Registration details: Full legal name, date of birth, email address, mobile number, and residential address in Bangladesh.
• Identity verification documents: Copies of your National ID card, passport, or driving licence submitted during the KYC process.
• Address verification documents: Utility bills, bank statements, or other government-issued documents confirming your current address.
• Payment information: Mobile money account numbers (bKash, Nagad, Rocket, Upay), bank account details, or card details used to make deposits and receive withdrawals. Full card numbers are never stored on our servers — they are passed directly to our payment processor via encrypted channels.
• Support communications: The content of messages you send to our customer support team via live chat, email, or any other channel.
• Responsible gaming preferences: Deposit limits, session time limits, cooling-off periods, and self-exclusion requests you submit through the platform.

1.2 Data Collected Automatically

When you access and use the 5999 bat platform, certain technical data is collected automatically by our systems:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, time and duration of visits, games played, bet amounts, session duration, and navigation paths through the platform.
• Transaction data: Full records of all deposits, withdrawals, bonuses claimed, wagers placed, and game results associated with your account.
• Geolocation data: Country and region-level location data inferred from your IP address. We do not collect precise GPS location data.
• Cookie and tracking data: Data collected via cookies, pixel tags, and similar technologies as described in the Cookies section of this policy.

1.3 Data Received from Third Parties

In certain circumstances, 5999 bat may receive data about you from third-party sources, including:

• Identity verification and fraud screening services used as part of the KYC process.
• Payment processors and mobile money operators (bKash, Nagad, Rocket, Upay) confirming transaction status.
• Marketing analytics providers who share aggregated, anonymised audience data to help us improve our promotional activities.

Section 2

How We Use Your Data

5999 bat processes your personal data only for specific, defined purposes and on one of the following lawful bases: (a) performance of a contract with you; (b) compliance with a legal obligation; (c) our legitimate business interests, where those interests are not overridden by your rights; or (d) your explicit consent.

The specific purposes for which we use your data are:

• Account creation and management: To register your account, verify your identity, manage your profile settings, and maintain an accurate record of your activity on the 5999 bat platform.
• Payment processing: To process deposits via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to execute withdrawal requests to your verified payment account.
• KYC and fraud prevention: To verify your age (18+ requirement), confirm the legitimacy of your identity documents, detect and prevent fraudulent activity, and meet our anti-money laundering obligations.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance through our 24/7 live chat and email support channels.
• Responsible gaming: To enforce deposit limits, session restrictions, self-exclusion requests, and cooling-off periods that you or we have set, and to identify and assist players who may be displaying signs of problem gambling.
• Platform improvement: To analyse usage patterns, diagnose technical issues, test new features, and improve the overall quality and performance of the 5999 bat platform.
• Marketing communications: Where you have opted in, to send you information about promotions, bonuses, new games, and seasonal offers relevant to players in Bangladesh. You may withdraw your marketing consent at any time by contacting support.
• Legal and regulatory compliance: To retain records as required by applicable law, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.

5999 bat does not use your personal data to make fully automated decisions that produce significant legal effects on you without human review. Where automated processes are used in fraud detection or responsible gaming monitoring, any resulting account action is subject to review by our compliance team before being finalised.

Section 3

Data Sharing & Third Parties

5999 bat does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service Providers

We engage carefully selected third-party service providers who process data on our behalf and under our instruction. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and our card payment gateway partners, who process transaction data to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC services who verify the authenticity of identity documents and cross-check personal details against relevant databases.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited session and bet data necessary to deliver their games and calculate outcomes.
• Fraud detection services: Providers of real-time risk-scoring tools that help us identify suspicious account behaviour and protect the integrity of the platform.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand platform performance. No individually identifiable data is shared for this purpose.
• Email and communication providers: Services used to deliver account notifications, transaction confirmations, and (where applicable) marketing emails to registered players.

3.2 Legal and Regulatory Disclosure

5999 bat may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by law, or where disclosure is necessary to investigate fraud, money laundering, or other criminal activity. We will notify you of such disclosures where we are legally permitted to do so.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of 5999 bat, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and of any material changes to how your data is handled as a result.

Section 4

Cookies & Tracking Technologies

5999 bat uses cookies and similar technologies (including pixel tags and local storage) on its platform. These technologies help us deliver a functional, secure, and personalised experience to every player.

5999 bat does not use third-party advertising cookies or behavioural retargeting cookies that track your activity across other websites. Our cookie use is limited to the categories described above, all of which are directly related to the operation and improvement of the 5999 bat platform.

You can manage cookie preferences through your browser settings. Disabling essential or fraud-prevention cookies may prevent you from accessing certain features of the platform, including logging in to your account. For guidance on managing cookies in your browser, consult the help documentation provided by your browser provider.

Section 5

Data Retention & Storage

5999 bat retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's existence on the 5999 bat platform, plus a post-closure period as described below.
• Post-closure retention: Following the closure of your account (whether at your request or initiated by 5999 bat), we retain your identity, KYC, and transaction records for a minimum of five (5) years. This is required for anti-money laundering compliance and to resolve any post-closure disputes.
• Customer support records: Communications with our support team are retained for a minimum of two (2) years from the date of the interaction.
• Marketing preferences: Records of your marketing opt-in or opt-out status are retained indefinitely so that we can honour your preferences, even if you later re-register.
• Analytics data: Aggregated, anonymised analytics data that cannot be linked back to an individual player may be retained indefinitely for platform improvement purposes.
• Self-exclusion records: Where you have requested self-exclusion, your details are retained on our exclusion list for the full duration of the exclusion period and for a minimum of five (5) years thereafter, to prevent inadvertent re-registration.

Personal data that is no longer required for any of the above purposes is securely deleted or anonymised. We conduct periodic data audits to identify and remove outdated personal records from our systems.

Section 6

Your Privacy Rights

As a player on the 5999 bat platform, you hold a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team via live chat or by emailing [email protected].

We will respond to all verified data rights requests within 30 calendar days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for the delay. There is no fee for exercising your rights. However, where requests are manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to respond.

To verify your identity before processing a data request, we may ask you to provide a copy of your ID document and confirm details associated with your account. This step is necessary to protect your data from being disclosed to unauthorised third parties.

Section 7

Security Measures

The specific security measures applied to player data at 5999 bat include:

• SSL/TLS encryption: All data transmitted between your browser or mobile device and the 5999 bat servers is encrypted using SSL/TLS protocols, preventing interception in transit.
• Encryption at rest: Sensitive personal data fields, including identity document data and financial details, are encrypted in our databases using AES-256 or equivalent encryption standards.
• Access controls: Access to personal data is restricted to authorised 5999 bat personnel who have a legitimate operational need. Role-based access controls and multi-factor authentication are enforced for all internal systems.
• Audit logging: All access to personal data by 5999 bat staff is logged and subject to regular review by our compliance team to detect any unauthorised or anomalous access.
• Regular security assessments: We conduct periodic vulnerability assessments and security reviews of our platform infrastructure to identify and remediate risks before they can be exploited.
• Password security: Player account passwords are stored in hashed form using industry-standard one-way hashing algorithms. 5999 bat staff cannot view your password — only you know it.

Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have reason to believe that your 5999 bat account has been compromised, please contact us immediately at [email protected] so that we can investigate and take appropriate action, including suspending account access if necessary.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 5999 bat will notify affected players without undue delay and will provide clear information about the nature of the breach, the data affected, and the steps being taken to address it.

Section 8

Changes to This Policy

5999 bat reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When changes are made, the revised policy will be published on this page with an updated effective date shown at the top of the document.

Where changes are material — for example, where we introduce a new purpose for processing your data, share data with a new category of third party, or significantly alter your rights — we will notify registered players via the email address associated with their account at least 14 days before the changes take effect. Your continued use of the 5999 bat platform after the effective date of the revised policy constitutes your acceptance of the updated terms.

We recommend that you review this Privacy Policy periodically to stay informed about how 5999 bat is protecting your data. If you do not agree with any revision to this policy, you should cease using the platform and contact our support team to request account closure and data deletion in accordance with the retention periods described in Section 5.